At Petroll.co, we’re dedicated to enhancing the lives of pets and their families. We’re always here to support you and explore new ways for your pets to thrive alongside your loved ones. We welcome your feedback, suggestions, and queries. Feel free to reach out to us at any time, and we’ll do our best to assist you.
Contact us at care@petroll.co, and let us know how we can help you and your pet further.
Do refer our FAQ sections below to find answers to some of the questions you may have too.
General FAQs
- What is Petroll.co?
- Petroll.co is a comprehensive platform for pet owners that offers services like Pet Social for social interactions and Pet Cloud for managing pet documents.
- Is Petroll.co free to use?
- Basic features of Petroll.co are free, but premium features may require a subscription.
Pet Social FAQs
- What is Pet Social?
- Pet Social is a digital space on Petroll.co where pet owners can interact with friends, family, and caregivers, sharing updates, photos, and messages about their pets.
- How do I create a profile for my pet on Pet Social?
- Sign up on Petroll.co, navigate to Pet Social, and follow the prompts to create a unique profile for your pet.
- Can I share my pet’s profile with others?
- Yes, you can invite friends, family, and caregivers to connect with your pet’s profile.
- What kind of content can I post on Pet Social?
- You can post updates, photos, stories, and share important milestones or daily activities of your pet.
- Is the content on Pet Social private?
- You can control the privacy settings, choosing who can view and interact with your pet’s content.
- Can caregivers update my pet’s profile?
- Yes, if you grant them permission, caregivers can update your pet’s profile and post content.
- How do I interact with other pets on Pet Social?
- You can follow other pets, comment on their posts, and share their updates.
- Can I upload videos to Pet Social?
- Currently, you can upload photos and text updates. Video support is in the works.
Pet Cloud FAQs
- What is Pet Cloud?
- Pet Cloud is a feature on Petroll.co that allows you to store, track, and share your pet’s important documents such as certifications, prescriptions, and medical reports.
- How do I access Pet Cloud?
- Log in to your Petroll.co account and navigate to the Pet Cloud section.
- Is Pet Cloud secure?
- Yes, Pet Cloud uses encrypted storage to ensure your pet’s documents are secure.
- Can I share documents from Pet Cloud?
- Yes, you can selectively share documents with family members, caregivers, or your vet.
- How do I upload documents to Pet Cloud?
- You can upload documents by selecting the upload option in the Pet Cloud section and choosing the files from your device.
- What types of documents can I store in Pet Cloud?
- You can store certifications, prescriptions, medical reports, vaccination records, and more.
- Is there a limit to the number of documents I can store?
- There is ample storage space provided, but excessive use may require a subscription for additional storage.
- Can I access Pet Cloud on my mobile device?
- Yes, Pet Cloud is accessible from any device with an internet connection.
- How do I organize documents in Pet Cloud?
- You can create categories and tags to organize your pet’s documents for easy retrieval.
- What happens to my documents if I cancel my Petroll.co account?
- You can download your documents before canceling. Once the account is canceled, access to Pet Cloud will be revoked.
- Can multiple pets have separate clouds in Pet Cloud?
- Yes, you can create and manage separate document clouds for each of your pets.
Technical and Support FAQs
- How do I reset my Petroll.co password?
- Click on “Forgot Password” on the login page and follow the instructions to reset your password.
- Who do I contact for support?
- You can contact our support team through the “Contact Us” section on Petroll.co.
- Is there a mobile app for Petroll.co?
- Currently, Petroll.co is accessible via web browsers. A mobile app is in development.
- How do I report a problem or give feedback?
- You can report issues or provide feedback through the “Feedback” section on our website.
- How do I invite friends and family to Pet Social?
- Use the invite option within Pet Social to send invitations via email or social media.
- Can I export my pet’s documents from Pet Cloud?
- Yes, documents can be downloaded individually or in bulk for offline access.
- What are the privacy settings available on Petroll.co?
- You can customize privacy settings for your profile, posts, and documents to control who has access.
- Can I delete documents from Pet Cloud?
- Yes, you can delete any document from Pet Cloud at any time.
- How do I update my profile information?
- Navigate to your account settings on Petroll.co to update your personal and pet profile information.
Additional Features FAQs
- Are there any upcoming features for Petroll.co?
- Yes, we are continuously working on new features, including video support for Pet Social and a mobile app for easier access.
- Can I connect with other pet owners on Petroll.co?
- Yes, you can connect with other pet owners, share experiences, and build a community within Pet Social.
- How do I stay updated with new features and announcements?
- Subscribe to our newsletter or follow us on social media for the latest updates and announcements.